CUSTOMER SATISFACTION | CORPORATE STANDARDS CHECK | QUALITY PERCEIVED BY CUSTOMERS | COMPETITIVE / CORPORATE CLIMATE.
BusinessRisks® Group conduct mystery client services and covert test purchases on B2B, B2C and C2C market, to verify or dismiss suspicions on various matters: to detect and evaluate, on an anonymous basis, the quality of services, procedures, employee behavior, merchandising, product quality and genuine, etc.
Mistery Client service is a performance evaluation technique based on our observation and reporting system by applying a fully flexible methodology: Studying and creating the most appropriate system and strategy for the Client, avoiding any kind of standardization of services, and leveraging methodologies with a totally objective approach to highlighting all the strength and weakness points, that move the product purchase choice and sub sequentially the image of the Company. Consequently, the Client can plan any interventions corrective (incentives or training or repressive) aimed to filling any gaps and dysfunctions detected.
Scenario Study – Check List – Training – Team Organization – Performing Visits – Data Collection – Processing Activities – Investigative Reporting – Action Planning.
We can be in support of these matters for: Distribution net, Retailing, Shopping Centre and Outlets. Hotels and restaurants, accommodations, Spa and wellness centers, villages and tourist services. Clinics and medical studies. Showrooms and workshops, surveys of motorway service stations, rental agencies. Naval, air, rail transport services etc. Insurance, Banking and Postal. Industries. Services and public entities.